I think you are mistaken Mickael..
There is a $3 handling fee on all orders..whether it be catalogue or internet..whether you pay COD or use a credit card..its the same fee...I know its non refundable but if you need to reorder a diff size etc...they will waive that fee if you let them know..
i was a manager for sears.com in my local store, if we didnt have it in the store, i ordered it for you on sears.com, shipped it to your house for NO extra charge, No other fees, just the cost of the item. if it was wrong size or anything like that a packing slip was included, you just make a phone call for the delivery people to pick iy up, NO cost to you, as soon as the item got back to the warehouse, you received a FULL refund, plus you could always change it out at a local store (any store in the country) for a gift card, a refund, or new merchandise, hmmmm sounds like a good deal, also if you pay $79 per year, free shipping on most orders, sounds like amazon huh? people like that at amazon but will critisize it at sears, doesnt sound fair does it?
Note: Murphy's Law was at play. I arrived at the Clinic to find it "should" be closed, but for whatever reason they stayed open an extra hour and I arrived 5 minutes before closing. The place was empty and I was ushered right in. I got the prescription and it was just under $25. Go figure!
Something has clearly gone wrong in the growth of Sears Canada. On top of their discouraging attitude toward shopping in the most modern, convenient way (the internet, of course!), they seem to be falling down on quality control as well. In our local Sears store, I recently saw a shelf-full of a certain children's toy that was recalled for major safety concerns at least two weeks previously.
We played down there with The Mercutios and Kimono Red back on August 4th. Right now we're working on a show with The Mercutios up here in Kamloops, and we're hoping to head back to Vancouver to play sometime in the next couple months. Hope to see you there!