Picotalk Blog Compilation

Today I had the pleasure of calling Belkin for assistance with some of their enterprise class equipment. Much like many of the hardware providers we use in our business, Belkin has the challenges of supporting their products in the hands of a wide variety of people from all over. They also have the challenge of finding people who can represent them well.

Initially I was becoming disappointed with Belkin. I had sent an online support request about 8 days ago, and only today received a reply. It was very basic and wasn't able to resolve the issue, but it did give me a number and extension to call for help. After waiting on hold for awhile, I was given the correct extension. I was happy to learn that my devices are covered by a 5 year warranty (I thought it was a 2 year warranty), so replacement would be no problem. This wouldn't be necessary, as the issue was resolved.

The experience didn't stand out as a great one, but overall, it wasn't a bad one. Other than the 8 day wait for an email reply to my online support request, the rest went well. I'm happy to have my device back in order, and happier to know that if I skip the internet support system and go straight to the phones, Belkin is quick to help.

Of course, this is Enterprise level equipment. I'm not sure if I'd have had the same support for some of their iPod accessories...

Mickael Maddison